|
|
| | |
|
At Distinct Impressions your satisfaction is very important to us.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within (30) thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than (30) thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please notify us within 2 days of receipt if you receive a damaged item. We will not replace damaged goods that are not reported to us within 2 days!
Please DO NOT return items to us without our knowledge.
-
If you wish to return an item, please use the form below. We will issue an RA# so that your account can be properly credited upon receipt of the return.
-
All returned items will be refunded for the amount of the item only.
-
We do not refund shipping charges in either direction.
-
Items that are returned to us in less than perfect condition i.e. soiled, dirty, cigarette smells, pet damage or otherwise deemed unsellable cannot be refunded. We will ship the item back to you at your expense to do with as you please.
-
All returns must be made within 30 days of purchase.
-
Missing items must be reported within 2 days. If they are not reported within that time period we will not be responsible for sending a replacement item.
-
Any glass item that arrives broken/damaged happened during transit, therefore in order for us to file a claim with the carrier for compensation we require a photo of the damaged item to be sent to us via email before any refund or replacement is authorized. NO EXCEPTIONS!
IMPORTANT - If an entire order has been damaged IN TRANSIT (package is visibly damaged), please report it to the CARRIER immediately. Be sure to keep all packaging as it may be requested by carrier.
Submission of claims is not grounds for credit card refund, the undisputed amount must be paid within terms.
Most orders will be shipped within *24-48 hours providing product is in stock. If an item is not in stock we will ship as soon as it becomes available.
You will not be charged for any item that is not shipped.
At times our stock may run low and not always correctly reflected on the product page. If the item you order reads "In Stock" but we are currently "Out of Stock" we will attempt to contact you to let you know.
Handling charges will be prepaid by Distinct Impressions and added to your invoice, unless otherwise arranged. All orders are insured by the carrier up to $100, additional insurance can be added if requested.
Most orders ship within *24-48 hours.
*It could take up to 7-10 days for your order to be processed during the busy holiday season. It is advised to order your holiday related merchandise at least 2 weeks prior to the holiday.
We are not responsible for late shipments due to bad weather. Once a package leaves our hands, we no longer have control. Packages shipped via US Mail cannot be re-routed to a different address.
If you have any questions regarding a return please use the form below to contact us.
| |
| | |
|
|
|