Please Read for Shopping Cart Help
If you are having troubles updating products or editing your cart, feel free to Contact Us below for assistance.
To purchase a product:
- First you must utilize the "Add to Cart" or "Buy now" buttons to place an item in the shopping basket.
- After a product is added to the shopping basket, you can click the "View or Edit Cart" links to update quantities or remove products from the basket
- Once you have the products and quantities finalized, you can click the "Checkout" link
- Next, complete the required Billing, Shipping and Payment information.
- Finally, select the Order Complete option to complete the transaction.
Once the order has been processed a confirmation email will be sent and the product(s) shipped to the designated address.
If you experience any type of problem while checking out please use the form below to contact us for assistance. You may also contact us Toll Free at 877-819-3777.
Common Problems:
Q: I added something to my cart last week and now the item is no longer in my cart, why?
A: All items added to the shopping cart will remain in the cart for 24 hours. After 24 hours has passed the item(s) will be returned back into our inventory.
Q: Is there a way to keep items in my cart longer?
A: Yes, all you need to do is create a Shopping List. Add the item(s) to your Shopping List and they will remain there until you remove them or check them out. (Only registered users may create a Shopping List - Registration is FREE and Recommended).
Q: I am trying to complete my order and my credit card has been declined, why?
A: There are several reasons why a credit card can be declined. Most issues have to do with our security settings, such as: CVV, address or zip code miss-match. Contact us so that we may help you. If you suspect you have reached your credit card funds limit, please contact your bank or credit card issuer.
Q: I am trying to place an International order to ship to my Country and my Country is not listed, why?
A: We only ship to a few select countries, if your country does not appear in the drop down menu you cannot proceed with your order. We do however accept many countries as a billing address when you wish to ship a gift within the United States.
Q: I am out of the United States and wish to make a purchase, however I am having trouble with my credit card, everything on my card is correct but my card is being declined, why?
A: Our payment gateway is very strict with requirements for International transactions and may decline your credit card. We offer Google Checkout for our International customers which works much better. If you are not signed up with Google Payments, you will need to register with Google first.
Q: I just placed an order and need to cancel it, How do I go about this and how long before I receive a refund?
A: To cancel an order you need to contact us before 10pm PST to let us know. Contacting us ASAP will allow us to cancel your order without having to refund your credit card. After 10pm PST your credit card will be charged and a refund will need to be made. All refunds are done immediately, however it may take up to 2 months to see the refund on your credit card statement. Debit cards are refunded much faster.
For Questions and Answers that are not shown above, please use the form to contact us.
* denotes required field
How may we help you? (pick one)*
Where are you Located? (State and/or Country)*
Comments or Questions*
2000 characters remaining