Where are you located and where will my item be shipped from?
Most all of our items listed for sale in our store ship from Henderson, Nevada! (Outside Las Vegas)
We do have other locations across the country that will fill your order when needed.
Back to Top
Do you utilize Dropshippers for your products?
Yes we do. We feel that by doing so we are able to bring to you a much larger selection of quality products. All dropshippers have been tested and proven to be a fantastic source of top quality products.
Back to Top
After my order is placed how soon will it ship?
Most orders will ship within 24-48 hours providing we receive the order during normal business hours Monday - Friday by 1:00pm Pacific Time. Orders placed after hours or on a weekend or holiday will be processed, but will not ship until the next business day.
We do not ship on Saturday, Sunday or any Major Holiday.
Expedited Orders: will either ship via US Express Mail or UPS (1-2 Day delivery to most areas).
Back to Top
What method of shipping is used most often?
We ship all domestic US Orders: US Priority Mail(2-3 day delivery to most areas excluding weekends & holidays)or via UPS. You will be given the choice of shipping method during check-out.
Back to Top
Do you ship to international locations?
We will ship to a few international locations. However not all the items you will find on our site can be shipped over-seas. Please contact us first before placing your order to make sure the item you wish to purchase is available to ship to your location.
Back to Top
How can I track my order to know when I will receive it?
After your order has been prepared for shipping you will be sent an e-mail with your tracking number so that you may follow your shipment to know just when you can expect it. We ship from the West Coast so it might be a full 6-7 days transit time to the East Coast, excluding Saturday, Sunday and Holidays.
Back to Top
When will I receive a tracking number?
Once your order has been prepared and shipped out you will receive an e-mail with the UPS or USPS tracking information.
Back to Top
How do I track my package?
Once your order has shipped out you will receive an e-mail with the tracking number. Use the tracking number at www.usps.com to watch the progress of your package from our door to your door! If you do not have access to the internet give us a call - have your order number ready and we will track your package for you! Phone: 877-819-3777
Back to Top
How do you ensure shipments will arrive intact?
All Distinct Impressions shipments are packed and shipped in such a way as to ensure safe delivery, and we've chosen shippers with excellent track records.
Back to Top
What is done if an item is received damaged or broken?
Although we take great pride in packing your orders, an item can arrive in less than perfect condition. All damages must be reported to us within 48 hours. Please read our Returns page for more information.
If you have a question please address those questions to us at info@distinct-impressions.com
Back to Top
Can you ship an order to a Hotel/Motel or Hospital?
We will gladly ship your order to a Hotel/Motel or Hospital providing your stay there will be in excess of 10 days after you place your order. Orders received after you have left your stay will be sent back to us. A refund for the amount of the item(s) only will be given after we receive the item(s) back. Shipping fees will not be refunded. A 20% restocking fee may be applied to cover the cost of the returned package.
Back to Top
Do you hand deliver alcohol (Beer, Wine or Champagne)?
Yes, we can hand deliver alcohol to any Las Vegas Hotel. An adult signature is required upon delivery. We do not delivery any alcohol to any residental location unless it is part of a gift basket design.
Back to Top
Do you sell your products wholesale?
Yes, a few of our items are available to qualified retailers. You must be a legitimate business to be able to order wholesale from us. Please vist our wholesale page for more information.
Back to Top
Do you have other websites on the Internet?
Yes, we have our Amazon.com store. Please feel free to check us out!
Back to Top
How do I reach you if I have a question?
We are available to answer questions via e-mail 24 hours a day. Please note: We are closed Saturday and Sunday, and all major holidays. Our e-mail is info@distinct-impressions.com
Back to Top
Does Distinct Impressions have its own retail store?
Distinct Impressions does not currently have any retail stores.
Back to Top
Do you have a catalog?
No, at this time we do not have a printed catalog. You can view all of our available products on our web site located at www.distinct-impressions.com. If you sign up for our online newsletter we will be sure to keep you informed of any specials we are offering as well as our holiday and new items.
Back to Top
Can I fax my order to you or send it via e-mail?
Absolutely. We try to make ordering as simple as possible. Fax your order to 702-554-9999 or e-mail to sales@aplaceforbaby.com.
Be sure to include the following:
Your billing address and daytime contact info.
The products you wish to send with the recipients name and address.
Don't forget to include a gift message of 250 characters or less.
Upon receiving your fax or e-mail we will contact you for credit card information.
PLEASE DO NOT E-MAIL OR FAX CEDIT CARD INFORMATION.
Back to Top
How do I know your company received my online order?
You will receive an e-mail confirmation once your order is received. Please read over the confirmation so we are able to make any adjustments prior to shipping your order.
Back to Top
What if I need to change or cancel my order?
Please call us at 1-877-819-3777 and one of our Customer Service Crew will assist you. Please note: We are unable to cancel or change an order once it has been shipped.
Back to Top
My credit card wasn't charged. Did my order go through?
Your credit card will not be charged until your order has shipped. You will receive an e-mail confirmation once your order has been placed.
Back to Top